At Aaltra, we know that technicians want to have quick access to documentation as efficiently as possible. That is why we collaborated with LightStream to develop a Progressive Web App that intelligently presents technical drawings of electrical installations.
When troubleshooting electrical systems in a factory, the technician oftenmakes changes to the technical schematics.
These manual changes to the plan is not a scalable method of working, but LightStream wants to change that bydigitizing these technical drawings. Making digital changes to schematics and workable for all technicians requires a low threshold approach hence eliminating complex procedures and software.
That is why they asked Aaltra to create a solution that can guide technicians in the best way possible.
Together with LightStream, we developed an application that technicians can access by scanning a QR code on the electrical cubicle or machine. They are then shown the necessary documentation and information.
In cooperation with the installers
We were going to fine-tune the idea for an technician application during a Product Specification workshop. We couldn't simply link to the cloud platform to show documentation and technical drawings; we needed to come up with a more user-friendly solution.
Based on the feedback from the workshop and interviews, we established user journeys. We described how technicians work and mapped the ideal flow.