Aaltra developed an app for Novy, the market leader in Belgium in the field of premium cooker hoods, that allows you to personalise your cooking experience.
We also advised the company on the technical choices in terms of hardware. Traditionally, the Novy cooker hoods were not connected. They relied on a remote control to turn them on and off, switch on the light and adjust the speed. We assisted Novy in the transition to make them connected and future-proof.
Simple, stylish and intuitive.
Just like Novy products.
Minimise first-line support.
A smart device knows when something is malfunctioning. And in most cases, we can simply guide the user to resolve the issue in less than a minute.
This resulted in a significant decrease in first-line support calls and overall better customer satisfaction.
As the Novy hoods mature, the firmware evolves along. Thanks to the connectivity, we enabled easy firmware updates. This way, we ensure customers can always enjoy the latest and greatest.
Boost aftersales through better guidance.
Well-timed notifications like a ‘filter replacement’ significantly improves the response time for customers to order & replace parts.
Ultimately they can enjoy a well functioning hood for much longer. And Novy has a bigger share of the aftersales market.