Context
The world is changing. Digitalisation is racing ahead.
Businesses and manufacturers need to adapt.
In an industrial context, it's often the installer or technician who finally needs to execute that change.
And that is precisely where the challenge lies.
This rapid change also expects different skills and competencies from those installers and technicians.
At a time when the 'war for talent' is in full swing, attracting and retaining talent is an absolute necessity.
At Aaltra, we make a valuable contribution by providing installers and technicians with the right digital tools.
the problems
- technicians often lose a lot of time installing and configuring the device
- often the quality of the installation is insufficient, which impacts the brand
- ordering new spare parts often goes wrong, which impacts sales
- most of the time we're in a reactive mode, and can only fix things while the client is already frustrated
HOW
Make installation and registration easy, so technicians know who's using the device.
Technicians can easily register appliances by scanning a QR code, after which the end user receives an additional warranty as a reward. This helps technicians to better manage and service installations in the field.
Make sure the products are perfectly installed & configured by offering user-friendly and remote tools.
The registration ensures that both the installer and manufacturer know in which way devices have been set up. This makes it easy to verify that they are appropriately used and configured correctly.
Ensure qualitative installation with the commissioning check.
A mistake is easily made. Help your installer or technician with a clear checklist or roadmap of things to check. This way, one can avoid defects and save costs.
Inform the installer about a defect before the customer notices.
Smart devices are connected to the internet, giving the technician instant notification when an error code appears. This is often before the consumer realizes there is a problem, allowing the technician to offer a next-level service.
Give the technician instant troubleshooting info and repair guidance.
Make sure technicians can quickly consult the manuals and documentation through the digital toolkit. A mobile-first documentation system is a must.
Hassle-free spare parts ordering
Through the application, make sure technicians can order spare parts without filling in papers. They can even order parts in advance and thus not lose precious time.
Don't get your technicians frustrated by complex design
We are all technical experts, but make sure the user experience is great, so the technician takes every step or every action with confidence.
Collect the data across brands.
To improve customer service and gain time it can be beneficial to collect data across brands and give the technician one view with all needed and actionable info.
Make installation and configuration easy, even without internet.
Locinox
Automatic pedestrian gates
The most convenient way to find technical documentation
Lightstream
Documenting technical drawings
72% user growth and 7x more installation registrations by distributing their installer app.
Daikin Europe
Heatpumps & Airco
Conclusion
By embracing digital tools, you can improve the efficiency and effectivenessof your installers and technicians, build a positive reputation, and generate growth opportunities.
So remember, happy installers are the best marketeers you can have when it comes to the success of your installation and service business.
At Aaltra, we are ready to lead and support this installation and technical services revolution.
Want to learn more about the installer's journey?
Get in touch with Pieter.
