CONTEXT
Your hidden cost of traditional technical support.
While businesses invest millions in connected devices and IoT infrastructure, your technicians and installers still struggle with outdated support methods that waste time, increase costs and frustrate customers.
Time lost in transit
Your expert technicians spend hours traveling to sites for problems that could be diagnosed and solved remotely in minutes.
Knowledge silos
Your critical expertise is trapped with individual experts, creating bottlenecks when multiple technicians need guidance simultaneously.
Maintenance & repair
A peace-of-mind package with smart tools that inform craftsmen when your customers’ installation needs maintenance or repair.
Approaches
Three game-changing approaches to remote assistance.
Modern remote assistance goes beyond simple video calls. It's about creating seamless connections between field technicians and expert knowledge, enabling faster problem-solving and better outcomes.
Face-to-Face Remote Assistance
Enable real-time expert consultation without the travel time. Technicians can instantly connect with specialists for guidance on complex problems.
Spatial Screen Sharing
Experts can guide technicians through procedures by sharing screens directly in their field of view, eliminating confusion and speeding up resolution.
Remote Eyes Technology
Give experts the ability to see exactly what technicians see, enabling precise diagnosis and step-by-step guidance for complex repairs.
results
Proven results from industry leaders.
Leading companies across industries are already transforming their technical support operations with smart and connected solutions.
Atlas Copco
A mobile solution for Atlas Copco Compressor Technique Service to help their customers monitor valuable compressed air equipment efficiently while on the go.
Lightstream
A technician-first support application that meets today’s industrial challenges with precision and speed.
20%
reduction of unplanned downtime
Daikine Europe
Daikin installer toolkit providing technicians with instant access to manuals, procedures, and support.
72%
user growth with digital tools
beyond remote assistance
The complete digital technician toolkit.
Remote assistance is just one component of a comprehensive approach to supporting modern field technicians of maintenance managers.
At Aaltra, we've learned that happy installers are the best marketeers for any business.
Curious how we can help your field service technicians?
Get in touch with Pieter.
